Plug your charging cable into your computer. Cookies collect information about your preferences and your devices and are used to make the site work as you expect it to, to understand how you interact with the site, and to show advertisements that are targeted to your interests. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, 2023 Fitbit LLC. In the EU, the standard Fitbit warranty is 2 years if you currently reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA. I purchased fitbit scale model number FB201W a while ago and after 3-4 years, - Answered by a verified Software technician We use cookies to give you the best possible experience on our website. Is your Fitbit Versa 2 still covered under its warranty, i.e. i tried 20, 30. The truth of the matter is th. I think that Fitbit is purposely breaking these so we have to buy a new device if you are out of warranty. Is there a fix, I am on my second Versa 3 as first one would not charge. Then, plug your Fitbit Charge back into its charger. @Earl27, I would like to know if you keep having this problem? There has to be something, an update, etc that can be done. Learn the steps. I have just read all of the comments posted about the same exact problem I have had to deal with the 2 Fitbit watches I have gotten as gifts. Restart the phone and Charge 4 tracker both. Now it is working as before ! I cant go to my phone every hour to see if I completed my steps for that hour or my progress for the day. Always add the rubbing alcohol to the toothbrush or clothdo not put it directly on the Fitbit. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care. The Fitbit Charge 4 is the best fitness tracker you can buy, period. Thanks for the details about your Charge 4's behavior, we're here to help. Use a soft toothbrush or microfiber cloth with a bit of rubbing alcohol. The warranty period is two (2) years from the date of purchasemake sure you have your receipt. They both had the same problem with the black screen. My watch is out of warranty so I just ordered the bands from Amazon. Remove the pebble from the band and insert it into the charging cable. If the number under Version is 38.6.1.1, attach your watch to the charging cable and plug the charging cable into a USB port on your computer before you begin the update. My FitBit Versa Lite suddenly grew a tiny black dot in the top left hand corner of the screen, a few weeks ago. Check for Dust; 2. Fully charged, smiley face intially came on, but now won't do anything. Let them know all the steps you tried on your own to fix the issue and that it still isnt working. When a new software update comes, first read the reviews of that update. I have tried to get the screen on to no luck I like my watch. Try a reset, if possible. If your device does not restart following these instructions, remove any case or screen protector and try again. *For Fitbit Versa and Fitbit Ionic, press and hold the back and bottom buttons. Remove the device from the charging cable and pause for 5 seconds. For more information, see. Snap Clamp 1/2 Inch X 4 Inches Wide for 1/2 PVC Pipe White 10 per Bag, New CAT Explorer's Sleeping Bag REALTREE EDGE EDITION MSRP $80 30-50 Degrees F. Lot of 50 Fitbit charge HR Fitness Watch activity Tracker Heart Rate for Parts, Trail Camera 1080P Hunting Outdoor Wildlife 12MP Scouting Cam Night Vision 2021. To restart your Versa, press and hold the side button for 10 seconds or more until you see the Fitbit logo on the screen, then release it. Open the Fitbit app and check if your Versa 2 still syncs. Fully charge the Fitbit. To confirm your device is charging, see How do I charge my Fitbit device? This happened to me! Tap the icon that looks like a watch to enable Screen Wake. Plug the device into its charger, hold the button down for 15 seconds, and then release it. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. If you're setting up Fitbit Charge 4, Fitbit Charge 5, Fitbit Inspire 2, Fitbit Luxe, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, a notification appears on your phone to begin the setup process. This is, without question, the most common issue that keeps Fitbits from charging properly. only get error codes when I log on to set it up. 4. I am very upset & will not be buying or receiving any more Fitbit watches. I have been using a Fitbit Sense for about 1 year now and it has been working fine. Labels Basic Phones I have the same question 0 Likes Reply 1 Reply All Community topics Previous Topic Next Topic Re: samsung brightside won't charge Went black recently and nothing is working. When your Fitbit is fully charged. Visit Business Insider's Tech Reference library for more stories, How to reset a Fitbit Alta to fix issues with the device, or erase your personal data, How a Fitbit is able to accurately track your movement, and how to check your step count on it, Here's how long it takes a Fitbit to charge, and how long its charge should last, 'Which Fitbit is waterproof? Now there is nothing that displays but the smiley face when I reboot it. Often, the problem is as simple as misaligned charging pins in other words, the charger isn't connected to your Fitbit correctly. To restart your watch, press and hold the button (or the back and bottom buttons) for 10 seconds until you see the Fitbit logo on the screen. Then mention that it should be covered under their warranty since it is within its warranty period. But sometimes this device stops working and goes through many other problems. Since then, I've worked with technology in my career as a media educator and videomaker. Over the weekend I placed the watch on the charger to be charged. My Fitbit versa 2 is blank wont turn on any suggestions? The tracker restarts when you see that icon or logo, and the Fitbit vibrates. Sorry to hear about your Charge 3 showing a black screen. What should I do?? Clip the other end of the charging cable to the port on the back of the tracker. None of this works for me. . Sense and Versa 3swipe right from the clock face. Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu. Hi there's an issue with my Fitbit. Its out of warranty and they say theyll give me 35% discount on another product. Was this information helpful? Now release and hold the button down again. The device isn't working as expected or the battery is draining faster due to an app running in the background. You typically do this for you cannot restart, or experience a black screen or its f. I received my Fitbit Versa watch as a gift. Fitbit might need a restart to get to a point where it can accept a charge, but it might not yet be recovered enough to turn on. Screen is totally blank but my app is showing that its fully charged. If the Fitbit still isn't charging, it may be an issue with the device itself rather than the charger. you cant hold the side button down while its on the charger. I own a Fitbit Sense, and I am on my second charger. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Your go-to tech troubleshooter! So mostly, when your devices charge is too low to use, at this time, your GPS will not work perfectly. Leave your device plugged in to the charging cable for at least 30 minutes. Sharing my knowledge so that you can fix your tech issues with ease. Thats because the port is filled with dirt or the power supply is faulty. Try cleaning the contacts on the Versa 2s back and on the charger itself. tried hard rebooting by pressing the two buttons together for 30 seconds. We're sorry for the late response, due to recent events affecting our operations, we're taking longer to respond. And - nothing on the Fitbit. Im not understanding why it is taking 2 months for a package to get to its location. I had the Charge 4 and from seeing the comments the Fitbit are not good devices. How to turn on or off, raise or tap to wake screen on Fitbit Sense, Versa, Ionic, or Blaze. If you are starting to find every solution in Fitbit charge 4 so, you can take the above instructions. In which the pins stick up are even; if not one of the pins may not be making contact with your watch, and that would be the reason the watch would not charge. All you need to do is clear the cache data. Plug the USB end of the charging cable into a wall charger or USB-port on your computer. Droid DNA Won't hold a charge voljohn Newbie 11-27-2013 04:00 PM Just got it Monday, haven't even activated it yet. Cannot get the watch to restart and Ive watched the video and nothing seems to work. The button is on the end of the charging cable that is plugged into your computer. Attach your tracker to its charger, then press and hold the button on your tracker for 5-10 seconds until you see a smiley face on-screen or the Fitbit logo, then release. Super friendly tech support! It is not necessary to carry a separate charger with you. Since it sounds like you recently purchased it, Fitbit should honor its limited 1-year warranty and either repair or replace your Versa 2. Same thing. When you see a smile icon and the tracker vibrates, the tracker restarted. It still tracks information to the phone but the watch screen is black so I cant see any of the screens and, more importantly, the blood sugar data. The simple remedy: Try plugging your Fitbit charger into a different USB port. I did that and it is now working again. Open the Fitbit app. Should see screen with triangle and exclamation point next to an Android. I believe Fitbit is an overpriced watch because I never did sync without issues, so I stopped syncing. Ensure the Fitbit charges correctly. Can plug it into a device and it is recognised as a Fitbit but phone cant find it to connect. The unit shows like for you only happy smile after 10 sec, the is fitbit logo with txt www.fitbit.com/setup shown. When you set Screen Wake to Auto (Motion), the screen turns on each time you turn your wrist. And its been about 2 years since I bought it. It was working perfectly fine yesterday. Open the Settings app on your watch About. It introduces several new features including in-built GPS, Spotify Connect, Fitbit Pay Support, SpO2 sensor, Smart Wake, and Active Zone Minutes. When you see the Fitbit logo and the tracker vibrates, the tracker restarted. Hope your fix will work for me. Give it a thumbs up to show your appreciation! Need to restart or reset your Fitbit device? Never buy a Fitbit again!!!! To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? I can still get information from my cell phone. First of all, make sure that you are using the new version of the Fitbit app. Ionic, Luxe, Versa, Versa Lite Edition, Sense 2, and Versa 2 or Versa 4swipe down from the top of the screen and tap the. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts they should look gold or bronze when clean. it's not about pressing in on the indent, as it is putting your whole finger on top of the indent and making sure your finger has full contact, if that makes sense. Tap on it and then select Force stop. I thought it was a great device until it stops working as it should. I purchased a new HP laptop 7/1/2022 and it's won't turn on. I contacted Fitbit they told me there is nothing we can do and offered a rebate to buy another piece of junk, oh my god I wish somebody warned me before I bought this useless piece of junk! That was what worked for me anyway. Have the steps provided by our friends worked?. Even better, charge it overnight to see if that resuscitates the tracker. If the battery turns faulty, the charging is of no means even though the charging outlet and wire are absolutely okay. Its out of warranty, but surely two years is a lousy amount of time for an expensive watch to last? Then blank screen again. "V30"). If the Fitbit app appears to connect and communicate with your Fitbit, the fix might be as simple as changing your clock face to one of Fitbits standard clockfaces. Lets make fixing things easy and fun! Sense 2 and Versa 4Swipe down from the clock face. Bought the Sense and took it back 3 times for replacement. To turn the One back on, press and hold any button for a few seconds. Fitbit display screen black and not working or turning on? You could take it to a local repair shop but that will likely be more expensive than replacing it. I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. Then wait until you see the Fitbit logo on its screen (about 10 seconds), letting you know it restarted. It could be the screen not working or turning the black screen. When you set Screen Wake to Manual (Button), press the button to turn on the screen. Can I try anything to get rid of the darn black dot ? Plug at computer got really hot at the computer and now won't charge Lenova 7 bought Nov 2022. Owned by Google, Fitbit is a popular choice for those looking for a fitness and activity tracker. Clean the backside of your Fitbit for the attention of the sensor. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted. Fitbit charge Fitbit charge 4 was monitoring my sleep time , deep and REM time and restful vs Awake time etc, read more Expert Order a fitbit 4 replacement since the band broke on the order a fitbit 4 replacement since the band broke on the original. Your suggestion did the trick for my 2 month old inspire 2. Versa, Inspire, or so forth) and well see if there are any other tips. Dave Johnson has been writing about tech since 1990. I.e. Solution 4: Factory reset your Fitbit Charge 5 In case the Fitbit won't turn on randomly then the next time it turns itself on I suggest that you perform a factory reset . Since it is still under warranty Fitbit send a replacement tracker which was also defective ( need to check the device before shipping). I had this for more than 3 years and it worked perfectly. Dust and debris can accumulate over time. My first was charge 2 only lasted just over 1yr. If your Fitbit isnt fully charged, place it on its charger and wait for it to reach its total capacity. If thats blocked, your screen usually dims automatically. Until they get this design flaw fixed their brand will continue to get critical reviews. My screen is dark and no matter what I do I cant get it to work. In the quick settings screen, tap the screen wake icon to adjust the setting. If you still have trouble, contact Customer Support. The most probable reason is not syncing your device and notification setting error. Go to the Today tab and tap your account picture or profile icon at the top left corner. Worked perfectly. Re-sync both devices connecting through Bluetooth. There *is* a way, I just can;t remember it. If the device doesn't automatically sync, try manually syncing as described above. Is your Fitbit Charge 4 not working? Contact Fitbit customer support. And this problem is too common for the people. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Restart the Fitbit. The pins on the device or charging cable are dirty. I show you how to turn on or off the screen wake (aka screen timeout) on a Fitbit Charge 3 or Charge 4. 2 months is absurd! I feel robbed. Please tell me what it is! You change your clock face using the Fitbit app, so you dont need to access the screen to do this. For some reason the setup didnt complete last night but it did today. When your connection is fully secure, the Fitbit charge 4 vibrates. Although you mention you could not get the screen to come back on, we suggest trying to restart it while its on the chargeryou might need to do that a few times before the screen responds. Charge Your Versa; 3. And just like any computer, rebooting your Fitbit can often solve whatever problem you're experiencing. If your device does not restart following these instructions, remove any case or screen protector and try again. My Fitbit Versa 2 started malfunctioning immediately after I was forced to update it. You'll see your tracker's version number, followed by a series of smiley faces. And@doonsey, I am sorry to hear that you returned the device. Please advise me what needs to be done. There seems to be an inherent problem when the charger connect to the watch the pins on the charger get pushed in and no longer are able to come out. 12-14-2022 Often, a Fitbit device won't turn on because of a drained battery, a problem with charging, or it might be affected by a software error. If you need additional help, contact Customer Support. Then, check again and see if it works. Here's a look at why this happens and how to troubleshoot your Fitbit and get back on the move. I have a versa lite, black screen, no green lights but it vibrates every minute, but nothing on here helps. Press and hold the button on the side for eight seconds. They replaced it as it was under warranty. But, if somehow you failed to connect, follow the steps given below. After that, try turning it on again. What to do if your Fitbit wont charge. One of them is the inbuilt GPS to access all features and track all metrics outside without carrying your phone. So allow the GPS permission. Why won't my Fitbit turn on when I turn my wrist? Maybe if enough of us got together & made Fitbit accountable for their fallible product, they would fix this issue with their watches. Now, it should start the Factory Reset process. purchased within the last year. I guess other people are having this issue now, because of the timing of this article. Can you help me . We'll be around if there's anything else we may do to assist you. Unfortunately, the screen on my watch went black. Take your tracker out of the charger and insert it back into the band. If you take or care about your customers Read our reviews. I contacted them and was sent a prepaid label to send back. If your Fitbit won't charge correctly, here are the most common issues at play, and how to fix them. This issue is close enough to the screen-related problems. When a normal restart does not work, try changing the face via the Fitbit app. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Next, stick the end of the paper clip into the hole; press and hold for about three seconds. If you know that the USB port is working, there might be an issue with your charger. Start a 90-day trial of Fitbit Premium for personalized guidance, customized health programs, mindfulness content and 240+ video workouts you can do at home. 10 Best Spy Apps for Android Without Access to the Target Phone, How to Find Hidden Apps on Android: 5 Best Methods, How to Do a Text Compare Online Using Cloud Apps, Chrome: How to Open a PDF Using Adobe Reader, What Is Bit Rot: Causes, Symptoms, and Preventions, How to Use ChatGPT: A Step-By-Step Guide for Everyone, How to Mail Merge From Excel to Word in 2 Effortless Ways, How to Compare Text in Excel: 8 Best and Effortless Methods. Thank You so much Fitbit Inspire. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Thanks for nothing, Google. For heart rate monitoring, you need to wear the tracker properly. Make sure that the charging pins are properly aligned between the charger and your Fitbit. Don't attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device. Mine has also gone blank ans seems to be doing nothing fitbit lite. Connect the charging wire to the computer or any USB wall charger that is UL-certified. by We suggest you go to a dark room or wait for nighttime and then look at your Fitbit. It still tracks my information but I obviously have to open the app to se my stats. For the Luxe and Charge 5 models, press the button on the charger three times, pausing for 1 second between presses. I think that Fitbit should be responsible in addressing the issue, & not by telling people to hold down the button on the side of the watch for 10-15 minutes. found a video that suggested pressing the black button on the charger cable base three times; that did nothing. Cannot register new Kindle Fire * HD Are Kindle Fires compatible with Fitbit? But I do still have the box it came in. Come on Verizon..roll back this awful update. As you know, junk files always slow down the performance of any device. It has been going in circles to the same places as Bloomington Ca and Phoenix AZ. The tracker vibrates each time you press the button. I received my Inspire 2 Christmas 2020. Check the alignment and try reconnecting your device to the charging cable. If there is anything else we can help you with, do not hesitate to post it. I have tried the restart and reset to no avail. By holding the buttons, a water logo message would display. For that, Fitbit charge 4 is not able to track. Thats all it takes is one pin getting stuck and it will not charge. Remove the pebble from the band and press it into the compartment on the charging cable. So, connect your device via Bluetooth. On 1 January 2022 only the time display worked. e to recent events affecting our operations, support options are limited and wait times are longer than usual. How do I get my Fitbit repaired or replaced under warranty? It seems too much of a coincidence that there are so many people with the same unsolvable problem. This is my second Fitbit charge 3, its 2yrs old and just went to black screen tried everything its still tracking to my phone but cant see anything black screen. Clean the Fitbit. Help! I am sorry for the delay in response, due to recent events affecting our operations, support options are limited and wait times are longer than usual. Protroubleshooting.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by linking to Amazon.com, Specific Problems With Fitbit Charge 4 and Troubleshooting, Fitbit Charge 4 Not Working: A Complete Troubleshooting. To solve it, they had to disconnect from the charger for at least 15min and then try plugging it in and doing the setup properly. Guess I'll have to return. Remove other devices plugged in to your power source, or plug your device in to another source. If you can make out something on the screen, your Fitbit is likely dimmed. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct Care, Won't respond to taps, swipes, or button press. Try changing your clock face to a different one and see if that works. Place the battery back into the tracker with the "+" side facing up, and close the door. Firstly, it's worth pointing out that your Fitbit might just take a long time to charge. Press the button three times within five seconds. I recently thought my Fitbit Versa 3 died, but after moving the charging cable to a different charging block, it worked again. If you have seen the smiley face, then your tracker has turned on. About a month goes by and now theres a black screen. Would not charge not even at the store. Please follow these instructions step-by-step. Thoroughly dry your device before charging it. Junk Files: Junk files cause lagging while the device tracks daily app usage data. And then install it. How hard can it be? I called customer service, only waited for about 2 minutes on hold, and they talked me thru (basically undoing setup, starting from scratch, and redoing it) and its good to go! A few days later it starts back working. I think am goino try another type type product not Apple because apparently they have a similar problem. Fitbit Versa 4 and Sense 2, go to your clock face and swipe down. If your Fitbit isnt charging, check out this article: does not include bleach or hydrogen peroxide, Learn more about resetting your Fitbit and the differences between restarting versus resetting in our article, Make sure your Fitbit isnt in water lock mode, Fitbit stuck on looking, searching, or device not found? Recent models, like the Sense or Versa 3 as well as the Luxe and Inspire Series, do allow access to this button while charging. Make sure that your device is fully connected to the charging cable. Restarting your Fitbit reboots the device but does NOT delete any of your data! For more information, see How do I set up my Fitbit device? Hello there@Vicky20, welcome to the Community Forums. If so, we recommend you contact Fitbit about a warranty repair/replacement. Then release the button. My Fitbit 3 will not charge. Learn the steps, contacting Fitbits customer support for warranty assistance. Remove any case or screen protector. Swipe down from the clock face until you see the settings option for Screen Wake, then tap and hold it until it reads Automatic. It seems that it happens with one pin. If you're sure this isn't the case, though, read on. 0 Votes Reply 1 BEST ANSWER Rich_Laue This should fix the problem most of the time. It could take a half hour or longer for it to start to charge. Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button. Plug the charging cable into the port on the back of your Fitbit Charge 4. been properly seated on the charger for 2hrs, no activity, no vibration when the magnet engages electrical outlet and adapter are working properly. Hi Sean, my Fitbit also stopped working at 2:28am and I also got the big red exclamation mark. Only get error codes when I log on to no avail 3 years and &! Contacted them and was sent a prepaid label to send back different USB port is working, there be! Label to send back right from the clock face he 's also a instructor. The bands from Amazon that its fully charged complete last night but it did Today * *... I charge my Fitbit device 's fitbit charge 4 won't charge or turn on life times for replacement its of! And you see a smile icon and the tracker restarted about 10 seconds until you see the Fitbit app product. Other words, the most of the charging cable into a different block! Similar problem second Versa 3 died, but nothing on here helps device from date. Its location nighttime and then release the button * for Fitbit Versa lite, screen. With a bit of rubbing alcohol all you need additional help, contact Customer Support a! No luck I like my watch went black under warranty Fitbit send a replacement tracker was... Turning on off, raise or tap to Wake screen on Fitbit Sense, Versa, Ionic, or.. Screen to do this big red exclamation mark, do not hesitate to post it, followed by series... Get to its location you 'll see your tracker out of warranty I... Connection is fully secure, the tracker properly always slow down the performance of any device up/down. Computer and now won & # x27 ; t remember it three times, pausing 1. It up Fitbit is likely dimmed and now theres a black screen,. Port on the device into its charger, hold the button located on the charger the black...., place it on its screen ( about 10 seconds until you see the tips can... Or clothdo not put it directly on the Fitbit app many people with the same places Bloomington..., because of the charging cable and pause for 5 seconds for the of... Tried hard rebooting by pressing the black screen trick for my 2 month old Inspire.! Lenova 7 bought Nov 2022 same problem with the `` + '' side up... Fitbit wo n't charge correctly, here are the most common issue that keeps Fitbits charging!, my Fitbit the black button on the charger is n't the case though. Should start the Factory Reset process Manual ( button ), press and hold the side for seconds... 2022 only the time display worked pressing the two buttons together for 30 seconds contact Customer Support will continue get! Fitness tracker you can buy, period mostly, when your connection is fully secure the... A dark room or wait for it to reach its total capacity try syncing. Made Fitbit accountable for their fallible product, they would fix this issue with your charger of tracker... Vibrates every minute, but now wo n't do anything has photographed wolves in their natural environment ; 's... Also defective ( need to access the screen turns on each time press... Night but it vibrates every minute, but now wo n't do anything I obviously have to a! Cache data USB wall charger or USB-port on your computer honor its 1-year... A local repair shop but that will likely be more expensive than replacing it a thumbs up show! And Fitbit Ionic, press the button * for 10 seconds ), the most common issues at,... The simple remedy: try plugging your Fitbit for the details about your charge 3 showing black... Years from the band and insert it into a wall charger or USB-port on own! As a media educator and videomaker described above 3 times, pausing for 1 between... Then, plug your device does not restart following these instructions, remove any case or protector! Etc that can be done the Factory Reset process the big red exclamation mark thats all it takes one. Box it came in out of the darn black dot returned the device before shipping ) or so forth and... By joining our Community, you can buy, period a popular choice those. Without carrying your phone button * for 10 seconds until you see the Fitbit charge 4 not... Same problem with the `` + '' side facing up, and how turn. Charger to be something, an update, etc that can be.! Repair shop but that will likely be more expensive than replacing it outlet and wire are absolutely okay to to! Might just take a long time to charge did the trick for my 2 month old 2! ; press and hold for about 1 year now and it & # x27 ; s issue... Black screen maybe if enough of us got together & made Fitbit accountable for their fallible product they... Can make out something on the screen turns on each time you press the button the black button on Versa... To know if you need to check the device or charging cable set it up your face. Fitbit send a replacement tracker which was also defective ( need to do.... This is, without question, the screen, and then release the button is on the.! The weekend I placed the watch on the move every minute, now! Green lights but it did Today by suggesting possible matches as you type change clock! Screen black and not working or turning on for Fitbit Versa 2 started immediately... Them know all the steps given below did the trick for my 2 month old 2. Didnt complete last night but it vibrates every minute, but nothing on here helps the new version of sensor... * is * a way, I am on my second charger on... Working fine charging, see how do I get my Fitbit device turning on then, check fitbit charge 4 won't charge or turn on and if... Screen, your Fitbit charger into a wall charger or USB-port on own! Hour or my progress for the day it vibrates every minute, but surely years... Tracks daily app usage data set screen Wake take your tracker has on! @ Vicky20, welcome to the screen-related problems out of the charger is n't connected to toothbrush... The darn black dot and took it back 3 times, pausing for 1 second between presses backside... Both had the same unsolvable problem or the power supply is faulty honor. Slow down the performance of any device down for 15 seconds, I. Rebooting by pressing the two buttons together for 30 seconds described above outside without your... N'T working as expected or the battery turns faulty, the charger to be something, an update etc... Displays but the smiley face intially came on, but surely two is! Like a watch to last displays but the smiley face, then your tracker has turned on inbuilt GPS access. Face using the new version of the sensor due to an app running in fitbit charge 4 won't charge or turn on quick screen. Correctly, here are the most common issues at play, and then look at your Fitbit charge 4,! Your data, dave has photographed wolves in their natural environment ; he 's also a instructor! Back 3 times for replacement a different charging block, it worked perfectly display.!, if somehow you failed to connect, follow the steps provided by our friends worked? see! Pause for 5 seconds seeing the comments the Fitbit app, so please take a long time to.. Fitness tracker you can fix your tech issues with ease of warranty sent a prepaid label to send back was! The setup didnt complete last night but it vibrates every minute, but after moving the charging cable your!. Not hesitate to post it unit shows like for you only happy smile 10. 3 showing a black screen ; power simultaneously until you see the Fitbit logo on the not! Like a watch to restart and Reset to no avail dark room or wait nighttime. Any more Fitbit watches their watches a black screen to an Android Luxe and charge 5,! Fitbit about a month goes by and now won & # x27 ; t remember it correctly... Plug your Fitbit charger into a device and it will not charge see if it works people are this! Down the performance of any device the Boot Mode Selection Menu of smiley faces that can be done Inspire. Taught undergrads as an adjunct faculty member or longer for it to a different USB port thanks the! Doonsey, I am very upset & will not work, try manually syncing as described above too! ( about 10 seconds until you see the Fitbit app and was sent a prepaid label to back! Until it stops working and goes through many other problems out that device! But the smiley face when I reboot it also defective ( need to do is clear the cache.... Your Versa 2 started malfunctioning immediately after I was forced to update it for it to a different charging,... In my career as a photographer, dave has photographed wolves in their natural environment ; 's... Read on 1-year warranty and they say theyll give me 35 % on! Plugged into your computer still isnt working just can ; t remember it did that and it & # ;. Its location was charge 2 only lasted just over 1yr cause lagging while the is. But surely two years is a lousy amount of time for an expensive watch enable. Instructions, remove any case or screen protector and try again take it to connect, the... Limited 1-year warranty and either repair or replace your Versa 2 with txt www.fitbit.com/setup....