Favorite Answer. 250.00 down the drain. My safe’s actuator was trying to work. Emailed them on Saturday or Sunday, got call back Monday morning, new solenoid with directions in my mail box on Wednesday or Thursday. I am in agreement that the components are cheap inside the safe, however its a cheap from a cost standpoint, and if you you should buy a safe of better quality. When I … Keep a record of visitors to your business venue and support contact tracing. Glad it worked as i wasn’t too excited about taking my grinder to it with hundreds of rounds of live ammo inside. Whether you're dealing with a Sentry dial or electronic keypad safe, Sentry provides customers two ways to recover combinations. Basically the same issue as everyone else, but mine had the actuator stuck in the open position. The I carefully circular-sawed a square cut at the edgesgot my stuff out. I was relieved to figure out why the moisture was there. I called the customer service and was on the line trying various maneuvers for over an hour and a half. I noticed that (with the door open) the lever was not behaving normally. After trying several times and changing the batteries and double checking all the wire connections I went surfing to find a solution as to why the handle would not go down allowing for the door to open. If your safe has a digital lock with a number keypad, you can pick it in seconds with little effort.https://www Page 2 https://www.supplychimp.com Merci d’avoir acheté Codes … Thank god I emptied it before it got locked as we were in the middle of moving locations. After 15 minutes, the safe will return to normal operation. So, IF YOUR SAFE WILL NOT OPEN ELECTRICALY check to make sure you have not inadvertantly actuated the manual key lock!! Then it might interest you---even shock you, some might say---to know that some models can be opened in less than five seconds. This keeps the safe from both locking and sometimes unlocking, and this is what hitting the safe with a hammer actually loosens. (No cure to which I’d care to trust my goodies.) Jose said I AGREE THAT THIS SAFE IS MADE POORLY BY SENTRY SAFE, BUT IF YOU DON’T WANT TO BUY ANOTHER SAFE, DO THIS WHAT I’M ABOUT TO WRITE AND IT CAN LAST YOU A LOT LONGER. Nothing but the finest materials and reliability!! Time to get a new safe and dump this POS into the garbage. Larry said Wife discovered we could open the safe without entering the combination. I’ve had this safe about two years. In looking through the door and components this is why the digital release mechanism would not allow the lugs to move because of the rust and moisture in the safe. I should also have looked a bit harder since the door would not engage/lock properly due to mechanical issues. Anyway I beat the crap downward on the handle on both safes they it opened right up. The Sentry A5781 safe features an electronic lock. I replaced the batteries even used a 9 volt. Then check it out: You will need – 2 paper clips. Then a bit of prying with my flat shovel, maybe 5 minutes, exposing the back wall of the inner plastic. IT’S A LOT MORE THINNER SO LESS CHANCE OF BREAKING IT. And from the movement out of any center-of-rotation, it seems sloppily built enough that that there will just be no cure. I got it opened, found the document I needed, and then decided to tinker. prying off the back so I could at least SEE what was wrong. Such quality One of the comments to lighthouse’s post was by a guy who used his “saws-all” to cut through the pins. John martin said Thanks for the mallet tip – works a charm. Of course the Sentry Safe FAQ on their website was no help at all. I entered my MFG Code and tapped the safe below the lever and keypad area from left to right while pushing the lever up and down while the Proceed LED remained lit. Thanks Sentry. YEAH, IT’S PLASTIC, BUT IF IT WAS GREASED UP, IT WOULDN’T BE SUCH A PROBLEM RIGHT AWAY. That default combination is in your user's manual. "Red (Error) LED + three beeps indicates one. I tried beating it about with my rubber mallet to no avail. The light was on the display pad indicating batteries were low, so I changed the batteries. Karen Alvstad said We had this problem this week. I removed another retaining clip on the actuator plunger and pulled the plunger out with a small screwdriver as a lever. And one followed my home. I read this thread about a year ago and when the mallet didn’t work I just forgot about. Surprise click and open” I changed the batteries and I still couldn’t turn the handle. Joe said I have just experienced the same issue. Finally after researching online, I learned that if you use a rubber hammer and hammer the area where the actuator is more or less located, it will vibrate with the impact, and just like that, I kept pulling the handle until it opened, it took me no more than 30 seconds, I ended up with a dent on the door, but got my documents out of the safe! Nick said Thanks for posting this information. A power drill, chisel, hammer and 10 minutes of elbow grease had the door open with no damage to the safe’s contents. It's always a good idea to change your combination while the. If you are careful, you can work the inside cover over the plungers in the retracted position without breaking anything and carefully work it back on once you’re through lubricating everything. I did this a few times until no more rust/dirt seen on the rag. ATTENTION. The unlock symbol does not appear and the handle doesn’t move. You can always go here to … MINES IS OPENING SMOOTHLY NOW AFTER I GREASED THE GEAR. Twenty (20) seconds later I had it open, with very little effort. The other thing you should do is use a bag of Silica or Desiccant to keep moisture from harming your items and the safe. Nope The solenoid on the OA3810 is apparently on the upper right corner – getting physical. Now it’s giving me problems again. Tom mcginnis said Well, here it is in 2014, and your WONDERFUL foto/entry is still getting use. Sentry is closed for the holiday apparently (labor 2012) and it’s only Wednesday and the holiday isn’t until next Monday, so I have to wait until next Tuesday to talk to them. The circuit board contained a voltage regulator, diodes, resistors and a transistor (surface mounted). If you have an electronic keypad AND a manual key lock: The manual key lock button must be extended – e.g., unlocked – for the safe to work in electronic mode only. After another week of smacking it I looked at the batteries again. Said My Sentry safe has to 17 years old and it hasn’t been open for nearly 8. Once you get the door open and the plastic back off the door, you can see how badly designed and manufactured it is. Keywords: Can’t open Sentry safe Sentry safe won’t open Sentry safe stuck closed. The final impetus to do this was the clarity of your picture, again. Anyone know the default combo for the S3877? (And lots of time.) When pulling apart the rods and gear to straighten out everything a little black piece of plastic with a spring popped out of the gear area and I cannot find where it goes or what it does. I am not a skilled tinkerer but was able to follow and complete the solenoid swap. 3. From this point, apparently you have 4 seconds to push the handle down to open the door. I called for support and found they had a high volume of calls (no s&!t). Tom mcginnis said HA! The idea posted here makes sense that something is stuck inside that won’t release the handle fully. View recent Sentry Safe questions, problems, & answers. Upon entering the 5 digit factory code the unlock symbol appeared on the display. You can always open the safe by entering the 5-digit Factory Code. My combination still works and indicates green as if it’s allowing to open, but then it just doesn’t. Then last week even with both being present, the safe couldnt be opened any more. “lift the handle towards the 10 o’clock position and punch in the code. I had actual valuables in the safe so now I’m pretty ticked at Sentry. Recently I was unable to open for about a month, one day just keep repeatedly trying, tap tap tap, new batteries, 9 volt battery.and it finally released the solenoid. If I had to do this all over again and purchased a new safe I would mount it only slightly off the floor with something strong and spray the inside of the door and lugs with a silicon that would not hurt the things you put in the safe. (Sentry Safe Locking Drawer 913). I will try the rubber mallet thing when I get home. FWIW, the engineering of the innards (and their apparent cheapness) has to do with making the lock mechanism impervious to hard actuation (of the handle, for example). Won’t you join I called Sentry customer service and they sent me a new solenoid ($50) which seemed to correct the problem. Thanks to all for taking the time to post these helpful solutions. 2890,2871,2880. An analysis of the way our safe (CSW 3813) worked led me to this conclusion. A battery power indicator on the outside of the safe flashes yellow if the batteries are running low I asked if they had any suggestions for me to open it myself and all I got was a NO! I had the exact problem above where I could put in the right combination, get a green light, and the handle wouldn’t move. This one was less than 3 years old. In this configuration and bolted down to something substantial this safe would slow down the average thief and might give some fire protection. 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